Case Study

91% Alert Reduction, MTTR Down to 8 Minutes

Meridian Health Group · Healthcare · 1,200 employees

The Challenge

  • SOC team drowning in 11,000+ alerts per day from 14 tools
  • Only 12% of alerts investigated due to volume
  • MTTR measured in hours due to manual investigation
  • Analyst burnout and turnover

The Solution

  • Deployed Helxon to unify alerts from all security tools
  • Agentic AI automated Tier 1 triage and investigation
  • Cross-source correlation reduced duplicate alerts
  • Autonomous response for validated threats
91%reduction in alert volume
8 minnew MTTR (down from 4.5 hours)
100%of alerts investigated (up from 12%)
47%improvement in analyst satisfaction

"My analysts were investigating barely a tenth of the alerts hitting the queue the rest just piled up, and morale went with it. Within the first month Helxon was triaging every single alert autonomously and our MTTR went from over four hours to eight minutes. For the first time my team is doing real security work instead of clearing a queue they could never finish."

David Chen, CISO, Meridian Health Group

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